Bus Hire Terms & Conditions

Your booking is accepted subject to the following terms & conditions and by confirming your booking you accept that these terms and conditions will apply.

Quotations: Prices are current at the time of quotation and subject to availability at time of booking. All quotes are valid for 7 days from the time of issue.

Confirmation of booking: A booking will only be accepted when this document is signed and returned to our office. For non-account clients, a $100 non-refundable deposit will also be required. The deposit can be paid by EFT or in person at our office by cash or credit card.

EFT payments are paid into:

BSB: 032-720
Account: 107080
Account Name: Cooma Coaches Pty Ltd Reference: Quote or booking number

Cancellations: All cancellations must be advised in writing and acknowledged by us via return email. The following cancellation charges will apply:

Hours (prior to time of departure)Charge Applicable
More than 48 hoursLoss of $100 deposit
Between 24 & 48 hours50% of cost of hire
Less than 24 hours100% of cost of hire

Amendments: It is the responsibility of the hirer to check the booking confirmation for accuracy and completeness. Any amendments to your booking after confirmation can only be accepted subject to availability. Cooma Coaches reserves the right to charge for any addition in relation to the amendment.

Non Account Clients: Cooma Coaches require the full 100% payment for the booking(s) no later than 2 days prior to the date of travel. Payment can be made by either EFT or in person at our office by cash or credit card.

Account Clients: Once your charter booking(s) have been confirmed and completed, a tax invoice will be issued. Payment terms are as per the tax invoice.

Overdue Accounts: All overdue accounts will be subject to interest calculated monthly. The interest will be 3% above the prevailing Reserve Bank of Australia base rate.

Credit Card Charges: Payments over $1000 by credit card will attract additional fees:

  • Mastercard/Visa 1.5% surcharge
  • American Express 2% surcharge


Bonds: Due to the nature of some bookings, we may require a bond for any additional charges you may incur. These could include overtime, damage to vehicle, cleaning fees etc. The bond will be refunded to your nominated account within 7 working days of your charter.

Food & Beverages: Food and beverages cannot be consumed on board without prior approval.

Smoking: Smoking is not permitted by law on any vehicle supplied by Cooma Coaches.

Seat Belts: Seat belts, when fitted, are compulsory and Cooma Coaches has the right to refuse travel if they are not worn.

Student Travel: Cooma Coaches requests that students observe the Transport for NSW Student Code of Conduct (for bus travel) at all times.

Refusal of Travel/Termination of Charter: Cooma Coaches has the right to terminate the charter or refuse travel to passengers who are:

  • Displaying unacceptable behaviour
  • Causing damage to the vehicle
  • Overly intoxicated

Unforeseen Circumstances: Cooma Coaches will always endeavour to get customers to their destinations on time, however, are not liable for delays subject to unforeseen circumstances, for example, heavy road traffic or extreme weather conditions.

Vehicles Used: Cooma Coaches work closely with other high quality charter suppliers. From time to time the vehicle provided will be that of another company. The vehicle supplied will have all the required specifications and will meet our high standard of quality